Privacy policy

Last updated 25 September 2026

1. Who we are

This Privacy Policy explains how Take2Padel Ltd, trading as Take2Padel(“Take2Padel”, “we”, “us”, “our”), collects, uses and protects your personal data when you use take2padel.com (the “Platform”).

Take2Padel Ltd is registered in England and Wales with company number 17411528, and its registered office is Lake House Mill Lane, Chilworth, Guildford, England, GU4 8RP. It is the “controller” of your personal data for the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018).

This Policy applies to buyers, sellers and visitors to the Platform. It should be read alongside our Terms of use and our Cookie policy.

2. The personal data we collect

We may collect:

• Account data: name, username, email address, phone number and, for sellers, the address rackets are posted from.
• Order data: delivery address, whether you chose delivery or collection, items bought or sold, order value and order history.
• Listing data: for sellers, the photos and descriptions submitted for a racket, including the condition photos our review process requires, and the postcode a collection is made from.
• Payment data: limited confirmation data, such as that a payment succeeded. Full card details are collected and processed by Stripe, our payment processor, and we never see or store them. Sellers’ identity and bank details for payouts are collected by Stripe during payout setup.
• Communications: messages between buyers and sellers, ratings, support queries, order or listing notes, and problem reports.
• Blocked messages: if a message in Take2Padel chat is refused because it contains contact or payment details, we keep a copy so we can spot repeated attempts to move a sale off the Platform.
• Technical data: IP address, browser and device type, and how you use the Platform, including through the one cookie described in our Cookie policy.

3. How we collect it

• Directly from you, when you register, list a racket, place an order, send a message or contact us.
• Automatically, through the session cookie described in our Cookie policy.
• From third parties, for example confirmation from Stripe that a payment has succeeded or a seller’s payouts are active, or tracking updates for the parcels we arrange through Sendcloud.

4. How and why we use your data

5. Who we share your data with

• Other users. When you order a racket for delivery, we share your delivery name and address with the seller. When you choose collection, we show you the seller’s collection postcode. Buyers see a seller’s username, never their real name. Ratings are shown to the other party and, once revealed, on the seller’s listings.
• Stripe, to process payments and hold funds as described in our Terms of use.
• Sendcloud and the carrier it books, currently Royal Mail, to buy the prepaid label and track delivery. The seller’s posting address and the buyer’s delivery address are shared with them for that parcel.
• Cloudflare, who host the Platform, our database and listing photos.
• Resend, who deliver our sign-in codes and order/wishlist emails on our behalf.
• Professional advisers and authorities, such as an accountant, solicitor or regulator, where necessary or where we’re legally required to.

We do not sell your personal data to third parties.

6. International transfers

Some of our service providers, including Stripe, Cloudflare, Resend and Sendcloud, may process data outside the UK. Where this happens, we rely on appropriate safeguards, such as the UK’s International Data Transfer Addendum or adequacy regulations, to ensure your data is protected to UK standards.

7. How long we keep your data

• Account data is kept while your account is active, and for a reasonable period afterwards in case you return or a dispute arises.
• Order and financial records are kept for 6 years, in line with UK tax and accounting requirements.
• Copies of blocked chat messages are deleted after 90 days.
• We delete or anonymise data once it’s no longer needed for the purposes it was collected for, unless we’re required to keep it longer by law.

8. How we protect your data

We use appropriate technical and organisational measures to protect your personal data, including secure hosting and restricting access to personal data to those who need it. No method of transmission or storage is 100% secure, but we take reasonable steps to protect your information.

9. Your rights

Under UK data protection law, you have the right to:

• access the personal data we hold about you;
• have inaccurate data corrected;
• have your data deleted in certain circumstances;
• restrict or object to certain processing;
• receive your data in a portable format; and
• withdraw consent at any time, where we rely on consent.

To exercise any of these rights, contact us at hello@take2padel.com. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk if you think we’ve mishandled your data.

10. Cookies

We use one strictly necessary cookie to keep you signed in. See our Cookie policy for details and how to control it.

11. Children

The Platform is not intended for anyone under 18, and we do not knowingly collect data from children.

12. Changes to this policy

We may update this Policy from time to time. We’ll post the updated version here with a new “last updated” date, and notify you of material changes.

Take2Padel Ltd, Lake House Mill Lane, Chilworth, Guildford, England, GU4 8RP. Email hello@take2padel.com.