Returns & buyer protection

Last updated 25 September 2026

Every listing on Take2Padel is read by a person before it goes live, and your payment is protected until you’ve had a chance to confirm the racket arrived as described.

Before a racket is listed

Every submission is read by a person at Take2Padel, not published automatically.
We compare the seller’s photos against their description before approving a listing.
The grade comes from six questions the seller answers about the racket (hours played, cracks, repairs, chips, scratches and grip wear), scored the same way every time. Take2Padel reviews the photos and details of every submission before it goes live, and can change the grade or reject the listing.
Any crack, any repair (even a professional one) and any deep chip is flagged for closer review before the racket can be listed, however good the other answers are.
Take2Padel doesn't physically handle the racket, since it's posted straight from the seller to you, so the grade is an informed description based on the seller's answers and photos, not an independent physical inspection.

How your payment is protected

Payment is processed securely by Stripe at checkout. Take2Padel never sees or stores your card details.
The seller isn’t paid immediately. Funds are held until you confirm the racket has arrived, or until 48 hours have passed after delivery is confirmed, whichever comes first.
Take2Padel isn't a bank or an insurer, and the hold isn't a regulated escrow. The money sits in Take2Padel's Stripe balance until it is released or refunded.
If you report a problem with your order before the review period ends, the seller’s payout is automatically put on hold while we look into it.

If you collect in person

When you choose collection, you pay nothing for delivery. After paying, your order shows the seller’s collection postcode and your six-digit collection code.
Arrange the time and place in Take2Padel messages, and check the racket over before you hand over your code.
The seller is only paid once they enter your code, so giving it to them confirms you are happy with the racket. If the seller stops replying, or the racket isn’t as described, report a problem on your order instead of handing the code over.

If something’s wrong with your order

Contact us as soon as possible if a racket doesn’t match its listing, arrives damaged, or doesn’t arrive at all. Tell us your order reference and what’s wrong, and we’ll review it against the listing photos and delivery tracking. Refunds and disputes are processed back through Stripe to your original payment method. Where a refund is agreed, we ask Stripe to return it to your original payment method; Stripe’s own processing usually takes five to ten working days to appear on a statement, and that part is outside our control.

Changing your mind

Most rackets on Take2Padel are sold by private individuals rather than by businesses. The 14-day right to cancel a distance purchase under the Consumer Contracts Regulations 2013 applies to purchases from a trader, so it generally will not apply when you buy from a private seller here.

What you do have is the process above: a window after delivery in which to check the racket against its listing and tell us if it is wrong, during which the seller has not been paid. If a racket does not match its description, that is not a change of mind and we will look at it whoever sold it.

This page describes Take2Padel’s own buyer protection. It sits on top of your statutory rights as a consumer under UK law, and never replaces them. Those include the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. See Terms of use for the full picture.

Questions about an order? Email hello@take2padel.com with your order reference.