Terms of use

Last updated 25 September 2026

These terms describe how Take2Padel works today. We’re a new business, and we’ll update this page as the service develops. The date above always shows when it last changed. Nothing here affects your statutory rights as a consumer.

1. Who we are

Take2Padel is a trading name of Take2Padel Ltd, a company registered in England and Wales with company number 17411528. Our registered office is Lake House Mill Lane, Chilworth, Guildford, England, GU4 8RP. In these terms, “Take2Padel”, “we” and “us” mean Take2Padel Ltd.

We operate take2padel.com, a marketplace for buying and selling pre-owned padel rackets in the UK. Post can be sent to our registered office. You can reach us at hello@take2padel.com or on 07457 406292.

Rackets are sold by the sellers who list them, and the contract for a racket is between the buyer and the seller. Take2Padel runs the marketplace: we review listings, take the payment, hold it until the sale is complete, arrange tracked delivery and handle refunds and disputes.

2. Using Take2Padel

You need an account to sell a racket, make an offer or complete a purchase. Take2Padel is not intended for anyone under 18. We sign you in with a one-time code sent to your email address rather than a password, so please keep access to your email account secure.

3. Selling on Take2Padel

Every submission is reviewed by Take2Padel before it’s published. We may decline to list a racket at our discretion.
You confirm that anything you submit is accurately described, genuinely yours to sell, and not stolen, counterfeit or subject to a dispute.
To be paid, you set up seller payouts with our payment processor, Stripe, through Stripe Connect. A racket can’t go live until Stripe has verified your details and your payouts are active.
Listing is free. When a racket sells, our fee is 9% + £1.49 of the item price, taken before your share is paid out. The fee is shown to you before you list, and any delivery charge the buyer pays is not part of the item price.
For delivery, we buy a prepaid, tracked label and send it to you. For collection, the buyer collects in person and gives you a six-digit code, which you enter on your order to complete the sale.
You can delete your own listing from your account at any time, unless the racket has sold or a buyer is part way through paying for it.

4. Buying on Take2Padel

Checkout is handled by Stripe. Placing an order is an offer to buy at the price shown, and the sale is confirmed once your payment is taken.

Free UK delivery on orders over £100. Below that, tracked delivery is £5.99, and the charge is shown before you pay. Where a seller offers collection, you can choose it at checkout instead and pay nothing for delivery. A collection is complete when you give the seller your collection code, so only hand it over once you’re happy with the racket.

5. Payments and payouts

All payments are processed by Stripe, and Take2Padel never sees or stores your card details. When you pay for a racket, the money is held in Take2Padel’s Stripe account as a platform balance, not in a separately ring-fenced client account.

For a delivered racket, the seller is paid when the buyer confirms it arrived, or 48 hours after delivery is confirmed, whichever comes first. For a collection, the seller is paid when they enter the buyer’s collection code. Payouts are sent to the seller’s Stripe account. If the buyer reports a problem before the payout is released, the payout is frozen while we look into it. See Returns & buyer protection for the details.

6. Messages and ratings

Buyers and sellers must keep communication and payment within Take2Padel. Contact and payment details can’t be shared in Take2Padel messages, and a sale arranged or paid for outside Take2Padel is not covered by our buyer protection.

After a completed sale, the buyer and the seller can each rate the other within 14 days. Neither rating is shown to anyone until both have been left or the 14 days have passed, and a rating can’t be changed once it’s shown.

7. Liability

Take2Padel reviews listings before they’re published, but we don’t independently certify the condition of any racket beyond the checks described in Returns & buyer protection. We don’t exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by negligence, or for fraud.

8. Your consumer rights

Nothing in these terms limits any statutory rights you have as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If something arrives faulty, damaged or not as described, start with Returns & buyer protection. Reporting a problem on your order freezes the seller’s payout while we resolve it.

9. Governing law

These terms are governed by the laws of England and Wales.

Questions about these terms? Email hello@take2padel.com.